FURTHER INFORMATION

CLINIC POLICIES.

CANCELLATION & NON-ATTENDANCE POLICY

The clinic reserves the right to a cancellation and non-attendance policy.
We are all extremely passionate about what we do, nothing is more important to us than helping our clients overcome injuries and live life on their terms.
However, we ask that our clients understand that we are also a business – we have bills to pay, overheads to cover and we need to make sure that our amazing therapists are paid properly so they can cover their bills too. Short notice cancellations or non-attendance means no revenue is generated to cover the costs of paying your therapist or the various overheads that we have. Furthermore, it means that someone that could have benefitted from our services has missed out.
If appointments are cancelled with less than 24 hours notice, the session will still be charged for. If we are able to fill the cancelled slot, we will waiver this charge.
We understand that life can be busy and unpredictable and we will always take this into consideration, and we will help with appointment confirmation and reminder emails.
Those with pre-authorised sessions through AXA or Bupa UK will lose a session if cancelled late or missed.

Non-attendances will always incur a 100% charge.

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    If you'd like to discuss your requirements, condition or how we can help, get in touch with us using the contact methods below, or if you'd like to book an appointment click below to book online now!

    Our Mission Statement

    To have a positive and lasting impact on the health & wellness of every person we work with, by taking the time to listen and understand their individual needs and challenges and creating a multi-faceted solution to provide a full and lasting recovery.

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    BIRMINGHAM MOSELEY RUGBY CLUB

    Billesley Common,
    Yardley Wood Rd,
    Birmingham
    B13 0PT

    SOLIHULL HIGH STREET

    32 High Street
    Solihull
    B91 3TB

    BIRMINGHAM

    6 VICARAGE ROAD
    BIRMINGHAM.
    B15 3ES

    0121 5148866

    SOLIHULL

    Combat Sports Centre
    Vulcan Rd
    Solihull, B91 2JY

    0121 5148866

    KINGS HEATH

     MOSELEY RUGBY CLUB
    Billesley Common,
    Yardley Wood Rd, B13 0PT

    01217 511696

    SOLIHULL HIGH STREET

    32 High Street
    Solihull
    B91 3TB

    0121 5148866

    Clinic Cancellation Policy

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