FURTHER INFORMATION
CLINIC POLICIES.CANCELLATION & NON-ATTENDANCE POLICY
The clinic reserves the right to a cancellation and non-attendance policy.
We are all extremely passionate about what we do, nothing is more important to us than helping our clients overcome injuries and live life on their terms.
However, we ask that our clients understand that we are also a business – we have bills to pay, overheads to cover and we need to make sure that our amazing therapists are paid properly so they can cover their bills too. Short notice cancellations or non-attendance means no revenue is generated to cover the costs of paying your therapist or the various overheads that we have. Furthermore, it means that someone that could have benefitted from our services has missed out.
If appointments are cancelled with less than 24 hours notice, the session will still be charged for. If we are able to fill the cancelled slot, we will waiver this charge.
We understand that life can be busy and unpredictable and we will always take this into consideration, and we will help with appointment confirmation and reminder emails.
Those with pre-authorised sessions through AXA or Bupa UK will lose a session if cancelled late or missed.
Non-attendances will always incur a 100% charge.
BOOK NOW
If you'd like to discuss your requirements, condition or how we can help, get in touch with us using the contact methods below, or if you'd like to book an appointment click below to book online now!
Our Mission Statement
To have a positive and lasting impact on the health & wellness of every person we work with, by taking the time to listen and understand their individual needs and challenges and creating a multi-faceted solution to provide a full and lasting recovery.
GET IN TOUCH
BIRMINGHAM MOSELEY RUGBY CLUB
Billesley Common,
Yardley Wood Rd,
Birmingham
B13 0PT
SOLIHULL HIGH STREET
32 High Street
Solihull
B91 3TB
BIRMINGHAM
6 VICARAGE ROAD
BIRMINGHAM.
B15 3ES
0121 5148866
Combat Sports Centre
Vulcan Rd
Solihull, B91 2JY
0121 5148866
KINGS HEATH
MOSELEY RUGBY CLUB
Billesley Common,
Yardley Wood Rd, B13 0PT
SOLIHULL HIGH STREET
32 High Street
Solihull
B91 3TB
Clinic Cancellation Policy